What’s the ebook called?

Public Design FAQs, a complete field guide to the best practices, strategies, tactics, tips and hacks to using design approaches in the public sector.

What’s this ebook about?

• Essentially a field guide, handbook, manual.

• For using design-driven (aka design thinking, human-centred design, service design) approaches in government and the public/social impact sector.

• Compiles FAQs about best practices, strategies, tactics, tips, tricks, shortcuts, hacks, tools.

• A channel for sharing hands-on, practitioner wisdom from experienced designers in the sector

Who is it for?

• For public sector managers/innovators pioneering use of design-driven approaches in government

• For non-designers who want to bring design-driven innovation into your organisation

• For design practitioners from other industries interested to learn more about how design is practised in government

• Maybe useful for junior designers starting out

• Not for (experienced) designers because FAQs will never capture sufficient nuance to your liking

Table of contents

• In gratitude to

• About this ebook

• Who is this ebook for

• How I’m writing this ebook

• Why I wrote this ebook

• Why should you listen to me anyway?

• Sections and chapters - work-in-progress. This are the broad sections where all the specific chapters and FAQs will be categorised under)

• Section 1: Setting up - How do I convince my organisation to get started?
• Section 2: Starting off - What do I need to start off? Who should I involve?
• Section 3: Sustaining on - How do I sustain design mindsets and practice in my organisation?
• Section 4: Scaling up - How do I change intra/inter-organisational culture and mindsets to adopt design?